Gander Mountain Complaint
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False Charges
Gander Mountain stole my money. The manager and cashiers were incapable of providing a receipt at checkout. After I refused to take the products if they could not provide a receipt, they then claimed that they could not credit the money back to my card because I did not have a receipt and they could not find the transaction. I filed a credit dispute with my bank and the manager promised that they would verify that the charges were false and that would be the end of it. Said manager also provided a written memo describing the "mix up." My bank just came back and said they provided "evidence" that the charge was valid. All this after being unable to find the charge in their system to cancel while we were in the store and having to wait there for 45 minutes while the cashiers and manager fumbled around not knowing what to do. Worst customer service ever. What kind of business refuses to provide a refund when they cannot do their jobs and give a receipt? Not a respectable business. Not only am I never shopping at Gander Mountain again, I am filing a complaint with the Better Business Bureau. And if this goes on unresolved for much longer, a civil/criminal suit of fraud. Incompetent and unreliable would be good descriptions of Gander Mountain service.
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