Gander Mountain Support Ticket

No Item, No Refund - .

Created By: linhtp411's Picture linhtp411 Last Reply: linhtp411's Picture linhtp411
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0
Product: .

I made an order on Gander Mountain website on January 29, 2014. I was told the item was backordered and expected to be in stock soon. But after a week, it was still backordered, so I talked to an agent online via chat, and he told me the item might be discontinued and I wouldn't be able to buy it. But the thing is I didn't receive any information from Gander Mountain telling me they didn't have the item anymore. That was lying to customers because they made customers wait for non-exist items from them. I had to talk to another agent to cancel the item, and she said the cancellation was finished. But it's been 2 weeks and I haven't received my refund. I haven't heard ANYTHING from Gander Mountain about the item either.

This is my first time shopping with GM and also the last time. They sure have lost one value costumer. And apparently I am going to warn all of my friends about this company. What a hassle!


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