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Gander Mountain Complaint - Zero Customer Service - Zero Customer Service
Gander Mountain Complaint

Gander Mountain Complaint

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Zero Customer Service - Zero Customer Service


Don't know if this will get to the correct person(David Pratt) but thought I would send along my experience with Gander Mountain and my latest comment/questions to customer support at Gander Mountain which follows.

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I purchased a handgun from the location in Amarillo, Tx back in April. At the time I was told that I could not buy the pistol unless I also purchased the Gander Mountain extended warranty at an additional cost.
Soon there were problems with the pistol and since being forces to buy the warranty I returned it to the Amarillo location for reapair(huge mistake) this has been right at 9 weeks ago. I have called weekly since the 3 week or so just to see if I can get
a status update on when possibly it might be returned. Each time until
today I was told that they were contacting the repair center and would
get back with me, which never happened. Now they say they can't tell
me anything and cannot get a status and will only know anything when
and if they receive it back.

I have had a few things repaired at a local gunsmith shop and nothing
has ever taken more than a week and that was due to parts order and I reveiced notice that it was going to take that long. If I would have been smart I would have never returned this to the Gander Mountain store and would have just paid to have it done locally myself.

Of course I do see now after sending a few of questions/comments to Gander Mountain's main contact/feedback and not receiving any response that this must just be the culture at Gander Mountain not only being over
priced but providing "Zero Customer Support". I also posted several
reviews online and will not be doing business with Gander Mountain in the future.

At this point I think I am just out the money spent on this product and most likley will never see this handgun I purchased again. If so I need to find out the procedure on how to have the paperwork corrected to reflect this, don't want someone else using the weapon and have my name attached to it.


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