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Gander Mountain Complaint - Mislead sale an Costumer service - Savage Rifle
Gander Mountain Complaint

Gander Mountain Complaint

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Mislead sale an Costumer service - Savage Rifle


We bought two savage target riffles. Both in two days. First sale went well so we decided to buy another of the same riffle next day. I made it clear we wanted the mag so my wife and I could compete with the exact same riffle. We are both ignorant when it comes to buying riffles. I feel we were played into a look alike but not the same riffle. I live far from Gander and this was the first two visits. When home I discovered the difference. Called and went back to the Tonawanda NY store. Was told in a rude way that it was my gun now. I ask to speak to manager. Laura was the nastiest irate person I have ever talked to. I asked to resolve this. I just wanted the right riffle. She was so rude that I went off. She called the police and told them I refused to leave the store. I left. About 30 minutes later. I called to apologize for getting load and angry. Laura said I threatened her with a gun. WHAT??? It never happened but she kept trying to get me to admit to this by saying she had witnesses. She is a liar and a nasty person. If she has what she claims, then she has people willing to lie for her. I called customer service but I feel it was a waste. I'll never go to any chain store again. While talking with Laura, the service desk people were making rude comments at myself. Now I have a riffle that had to be traded in for the right riffle. I will only deal with small places near home now. Gander lost a lot of sales from us. Plus I have told everyone I know about the way they do business. HOLY CRAP PEOPLE. That's all I can say....


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Comments


SpellBinder says: (4 years ago)
 0
I finally was able to exchange the Savage 22 for a Savage 22mag. A cost difference of 125 dollars. The new riffle was bought at BUFFALO GUN CENTER Harlem Road in Buffalo NY. Not far from Gander NIGHTMARE MOUNTAIN in Tonawanda NY! The Riffle was also 28 dollars cheaper. Buffalo Gun Center has a much bigger gun inventory; With the customer getting the attention they need to complete a purchase. Also, they have a GUN SMITH on site. Something Gander lacks. Who wants to send their guns out for service? So much for Ganders extended warranty. Worthless in my book if you don't in-store service what you sell. Gander Head CORP; Did contact me about the event in the Tonawanda store. No real solution could come to term. I never will shop at Gander again. Their prices are higher; They don't in-store service what they sell; And you don't get the time to make an informed decision. The Buffalo Gun Center blows Gander out of the water....




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