Gander Mountain Reviews and Complaints

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Gander Mountain Reviews

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  • Gander Mountain would not price match.

    I opened a Gander Mountain MasterCard a little over a year ago with plans to buy a gun safe or a GPS. After earning over $200 I shopped for a safe. I found a great price on one at a local store that Gander Mountain did not carry so bought it and planned on getting the GPS. They had a limited selection but I liked the Garmin Oregon 600T they had clearance priced at $399.94. I found the same exact model on sale at Cabela%u2019s and another online retailer for $250 with free shipping. I called Gander Mt to price match and place my order. They first verified it being the identical item and... More...
    (Shopping, Chain Stores)
    TomBartho's Picture   TomBartho    0 Comments   Comments
  • Gander Mountain Lost My Business...

    The people in the warehouse must be lackadaisical millenials who don't care about their customers. I placed an urgent order and paid extra for overnight shipping to have the package delivered before the weekend. It took them over 24 hours to process the order and get it on FedEx. Because of this, I won't get it until the following Monday. Thanks for ruining my hunting trip, Gander Mountain! P.S.-I have spent lots of money with you in the past. Those days are over... More...
    (Shopping, Chain Stores)
    Alaskaguy11's Picture   Alaskaguy11    0 Comments   Comments
  • False Advertising, Poor Customer Service

    Gander Mountain advertises guns, ammo and Liberty safes in the flyers. When you go to the store, they are either out of stock, or "they never got any" of the items advertised. They will not issue rain checks, nor will they offer a discount on a comparable item. The firearms counter is always understaffed. Customers frequently wait 1 hour (plus) to talk to as associate. Many just get tired of waiting and walk out. The ammo they do have is over priced. There frequently is nobody working in the archery department (even during bow season). More...
  • gun sales

    purchased a rugar 10/22 from the charleton wv store, the man pulled the gun off the shelf went to the rear and returned with a box, put the gun in and after all the paper work i drove home. i was wrapping the box last night its a christmas gift and i opened it to take a look at the gun, i noticed the scope mounts and mounting hardware were all missing from the box the scope had been opened and some othe cut outs in box were empty. i paid for a new in the box gun and have received whats looks like a demo item that has been picked through...this is was my first time in a gander mount store... More...
    (Shopping, Chain Stores)
    rockinroent85's Picture   rockinroent85    0 Comments   Comments
  • Cancelled order

    I placed 4 orders for 22 cal. ammo for Christmas presents that Gander Mountain cancelled without notice to me in any way shape or form. Thankfully, today, 10 days before Christmas I check to track the shipment and ultimately find out the orders have been cancelled. These are orders I had received confirmation numbers on showing they had received and accepted the order. I was not put on a back order list nor was any strategy used to notify me or satisfy me. I had an extensive conversation with the call center in North Carolina. I was told they have a system to take orders, process orders,... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    pritchard's Picture   pritchard    0 Comments   Comments
  • False Charges

    Gander Mountain stole my money. The manager and cashiers were incapable of providing a receipt at checkout. After I refused to take the products if they could not provide a receipt, they then claimed that they could not credit the money back to my card because I did not have a receipt and they could not find the transaction. I filed a credit dispute with my bank and the manager promised that they would verify that the charges were false and that would be the end of it. Said manager also provided a written memo describing the "mix up." My bank just came back and said they provided... More...
    (Shopping, Chain Stores)
    joshua17's Picture   joshua17    0 Comments   Comments
  • No Item, No Refund

    I made an order on Gander Mountain website on January 29, 2014. I was told the item was backordered and expected to be in stock soon. But after a week, it was still backordered, so I talked to an agent online via chat, and he told me the item might be discontinued and I wouldn't be able to buy it. But the thing is I didn't receive any information from Gander Mountain telling me they didn't have the item anymore. That was lying to customers because they made customers wait for non-exist items from them. I had to talk to another agent to cancel the item, and she said the... More...
    (Shopping, Chain Stores)
  • seperate charges for two items

    The product was decent but they charge you two different times. Both of my products were shipped separately which i had no notification of. Then I got charged both times for the shipping. If I would have known it I wouldn't have ordered, I would have canceled. A customer shouldn't pay two separate times. But apparently the customer service representatives are "know it alls" and "their right" and won't solve the issue. Terrible SERVICE More...
    (Shopping, Chain Stores)
    xolaur23's Picture   xolaur23    1 Comments   Comments
  • Online Ordering @ Gander Mountain

    I ordered a camo buck hoodie for a Christmas present online. I received a confirmation e-mail and it stated that this one particular item is on back order and will ship on 12/17/13. Today, 12/23/13 I have not received my item. I called Gander Mountain and was told that the manufacturer had discontinued the item. Why wouldn't Gander Mountain send me an e-mail letting me know this so I can purchase another item? Very disappointing since I have 1 shopping day left. At lease notify your customers when things like this occur. Common courtesy to your customers would be appreciated. Will not... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    aslewis's Picture   aslewis    0 Comments   Comments
  • False advertising - Sale with no stock - 22 Ammo

    I am a disappointed Gander Mtn Customer. I opened my December 19 Newspaper at 6:00 A.M. and immediately read the Garder Mtn Gifts for the Holidays sale bill. I noted that Federal Champion Value Pack 22 Ammo was on sale for $22.99 with free shipping. I ran to my computer and attemped to place an order for 10 boxes only to find that you were out of stock. Why would you run such an ad without stock to fill the orders. This is not a good business practice and only irratates your potential customers. More...
    Plinker's Picture   Plinker    1 Comments   Comments
  • Stolen Mounts

    I was asked by Gander Mountain to display some of My award winning taxidermy at the twinsburg Ohio store. THEY DISAPPEARED AND NO ONE KNOW WHERE THEY WENT. Ive talked to the manager Tom Hagan and he told me HQ would handle it I have been in the store 12 times and called several more and I had 1 return call. The 1 mount was a large black bear that took 2 people to carry.It was up on top of the dressing room in the middle of the store. Nobody at the store remembers it and it took 2PEOPLE TO CARRY AND PROBABLY 4 TO PUT IT UP THERE. More...
    (Shopping, Chain Stores)
    michaeljosmi's Picture   michaeljosmi    0 Comments   Comments
  • Mislead sale an Costumer service

    We bought two savage target riffles. Both in two days. First sale went well so we decided to buy another of the same riffle next day. I made it clear we wanted the mag so my wife and I could compete with the exact same riffle. We are both ignorant when it comes to buying riffles. I feel we were played into a look alike but not the same riffle. I live far from Gander and this was the first two visits. When home I discovered the difference. Called and went back to the Tonawanda NY store. Was told in a rude way that it was my gun now. I ask to speak to manager. Laura was the nastiest irate... More...
    SpellBinder's Picture   SpellBinder    1 Comments   Comments
  • Horrible Place

    We bought two savage target riffles. Both in two days. First sale went well so we decided to buy another of the same riffle next day. I made it clear we wanted the mag so my wife and I could compete with the exact same riffle. We are both ignorant when it comes to buying riffles. I feel we were played into a look alike but not the same riffle. I live far from Gander and this was the first two visits. When home I discovered the difference. Called and went back to the Tonawanda NY store. Was told in a rude way that it was my gun now. I ask to speak to manager. Laura was the nastiest irate... More...
  • Bait & switch

    I received a noticed from GanderMtn that indicated take an additional 20% off clearance items. There was a link, I clicked it, numerous items came up, so I clicked on the CLEARANCE button, search for HONDA and found their eu1000i AND eu2000I generators on sale. Great, take my 20% and I will have Christmas early! I placed the generator in the cart, added the 20% off promo code, not working, no discount. I contacted the Customer Service (live chat) and explained that I read all the restrictions, it (Honda generators) was not in the exclusions by brand or by category. I want the 20%... More...
    marc1957's Picture   marc1957    0 Comments   Comments
  • Gander Mountain gun counter

    I worked the gun counter and saw how bad the store would screw the customer. Managment would push fire arm protection plans not telling the customer the store did not have any way to srevice the weapon and would have to be sent out for cleaning or repair. This could take up to three to four weeks time. Who wants to wait that amount of time. You ere threaten tobe fired if you did not push credit cards or protection plans. Told that is where the store makes its money. Another words that is where the store manager looks the best for his bonus. I would never think about buying a firearm at any... More...
    Pigon's Picture   Pigon    0 Comments   Comments
  • Gander Mountain: Poor customer service

    This is the Gander Mountain in Onalaska, WI. Was in the tech department for an hour and nobody came to assist me. Sunglasses are in a locked case so you can't purchase them without help. There was very few people in the store so no excuse not to help the people there. Needless to say I walked out and won't bother going back after reading the other reviews. They aren't concerned with addressing this issue apparently. Sad part is I get better service at Walmart then at Gander Mountain, what a joke. More...
    jp5204's Picture   jp5204    0 Comments   Comments
  • Poor CS

    New Hartford, NY: I was walking around the store for 45 minutes and there was no customer assistance - at all. Most employees were behind the gun counter. I was then looking for sun glasses that were in a locked cab in the Tech Center. I went up front, to the one cashier, waited in line and then asked if I could get assistance at Tech Center. No one showed. I had to go back up front, wait in line again, and ask for assistance. The employee was showing me glasses while constantly walking on the radio to other employees. Of course, there are other places to spend my money. More...
    (Shopping, Chain Stores)
    flyaway's Picture   flyaway    0 Comments   Comments
  • Bait and Switch advertising

    Advertised a gun sale in mail out Feb 5 through 27, 2013. Did not have the gun I wanted in stock and it wasnt in the computer as sold out. Said they would have it on the 14th and on the 15th was told it would be next week. The next week they say it would be March or April but at a higher price. The store said they could sell me a different gun at hight price. TOTALLY A BAIT AND SWITCH GIMIC AND SHOULD BE ILLEGAL TO ADVERTISE A PRODUCE THEY DONT STOCK. More...
    AmarilloRed's Picture   AmarilloRed    1 Comments   Comments
  • Gander Mountain Wait

    I was able to check out and buy products without problem, but when it came to an exchanges I became a second class citizen. A simple exchange took me 20 minutes. While 4 cashiers stood idle, I waited for one of 2 registers taking complicated returns. The line behind me grew longer and longer while I stood waiting with my simple exchange. The "customer service" person claimed they were "so slammed" when I called to complain. She must not have been up front to see the 4 open cashiers twidling their thumbs while we poor return customers waited. Lesson learned, when... More...
    dchandler798's Picture   dchandler798    0 Comments   Comments
  • Gander Mountain Customer Service

    Gander mountain has good quality products, but quality of product is pale in comparison to poor customer service. The products can be obtained elsewhere, usually with acceptable customer service. I placed two online orders that I never took delivery of, I have written customer service ( many, MANY times in the last 2 weeks trying to get information on getting my payment account credited, have not received ANY response at all. It has gotten to the point where I'm writing 3 or 4 times a day, and they STILL do not respond. I recommend Bass Pro Shops, they have... More...
    (Shopping, Chain Stores)
    Flaxseeder's Picture   Flaxseeder    1 Comments   Comments
  • Gander Mountain Deceptive Sales Advertising

    Gander Mountain in Greenwood, Indiana practices deceptive sales advertising. Last Thursday, 26 Oct 2012, I bought two sweaters off what appeared to be a sale rack. I had bought other items so when they rang up, it seems high but I didn't look at the receipt until I got home. I discovered I paid full price for one of the sweaters. I went back today to check the rack closer, only one style was on sale. I told them there was a bunch of the same style of sweaters on the same rack as the sale sweaters. Their excuse was that they only have so many arms to put clothes on and insulted me by... More...
    GinnyS's Picture   GinnyS    0 Comments   Comments
  • Zero Customer Service

    Don't know if this will get to the correct person(David Pratt) but thought I would send along my experience with Gander Mountain and my latest comment/questions to customer support at Gander Mountain which follows. ----------------------------------------------------- I purchased a handgun from the location in Amarillo, Tx back in April. At the time I was told that I could not buy the pistol unless I also purchased the Gander Mountain extended warranty at an additional cost. Soon there were problems with the pistol and since being forces to buy the warranty I returned it to the... More...
    (Shopping, Chain Stores)
    RBrent's Picture   RBrent    0 Comments   Comments
  • Customer Service is HORRIBLE

    A really nice hunting pack was bought for me by my mother-in-law for my birthday from Gander Mountain. The strap on it broke as I was hiking in the mountains on a hunting trip. My mother-in-law couldn't find the receipt for it. I thought, no big deal, I'm sure they'll still replace it. They wouldn't want to lose a lifetime customer over one backpack right?!?! WRONG!!! They told me they saw the purchase under my mother-in-law's name onlline so they would replace the pack.... I had to pay for shipping to ship my broken pack to them (unacceptable) and they sent... More...
    (Entertainment, Movies, Events)
    kjaeger315's Picture   kjaeger315    0 Comments   Comments
  • Price Mistake on Slippers

    I am very dissapointed in your company and have written numerous reviews on websites regarding the issue as well as sought out legal advice to see if their is a legal claim here. The issue is that you had a pair of slippers advertised for $10. I ordered a pair and rcvd the order confirmation. Then you tell me that you made a mistake and its actually $60 and you've cancelled my order. I then speak to a customer rep at your company who offers me 20% off the $60 price, which by no means makes up for the awful mistake you have made (which you refuse to pay for by offereing the $10... More...
    (Shopping, Chain Stores)
  • Awful Service, Complete Fail

    We ordered a pair of Slippers from the website. They were on special for $10, regularly priced $60. We were elated to find this deal and rcvd order confirmation. A day later we rcvd an email that said they had made a mistake on the price and it was in fact not $10 it was $60. They cancelled our order so we emailed saying, how could this be? We ordered them for $10 already you have to honor that price, after all you advertised it. They never responded so a week later I called them and spoke with representatives. The first one said that they made a very big mistake and the price was wrong on... More...
    (Shopping, Chain Stores)
    calicdn's Picture   calicdn    0 Comments   Comments
  • Terrible service/communication

    I ordered an item on July 12th and received an email confirmation of the order. Several weeks later after I had not received the order OR an email stating a delivery date I called Gander mtn. I was told at that point that the order was going to be shipped until August 9th. I asked why I had not received any notification of such and was not given an answer. August 9th came and went, so today, August 15th, I called again and spoke to a Kathryn. She was very pleasant, but informed me again that it was backordered now until September 6th!!! Once again, I asked why I had not received any... More...
    lacrosier's Picture   lacrosier    0 Comments   Comments
  • in store gunsmith

    I dropped my rifle off to have it drilled for a scope mount which I included.I was told 2 weeks which was fine with me.I waited a month and a half and went in was told it hadnt been done but would be don by next tuesday.I went in & it hadnt been touched & it took 15 minutes for him to find the mount when I asked for the gun back.I dont wast to hear its been busy if you are not going to service people on a timely basis quit wasting your customers time & stick to selling polar fleece More...
    53526th's Picture   53526th    0 Comments   Comments
  • Fail

    I found two shirts that were a great bargain online. I ordered the shirts feeling happy to have found such a bargain. Deals like that help a lot toward making Christmas gifts more affordable. It takes time invested to find some of these deals. My order went through, then a few days later I get an email which in part reads: " ...We apologize that the items you purchased have sold out. We have canceled your order and there were no charges to your card. We apologize for the inconvenience and are working on improvements to avoid this in the future..." There was no effort to... More...
    (Holiday shopping reviews)
    dlr143's Picture   dlr143    1 Comments   Comments

Gander Mountain Reviews By Product

Gander Mountain Comments

rickwhitehead says: (4 years ago)
Gander mountain is a store for buying over priced women's clothes. I will never walk into another pink camo infested store again!

Hickok45 says: (4 years ago)
Gander Mountain has the hugest gun prices in the entire state of Texas. Usually between 50 and 150 higher than other retailers and when challenged all they say is we can price match. I don't okay ths game. Boycott them until they change their policies.

gndrmtnsuks says: (4 years ago)
Took some socks back for return. Never worn. Bought wrong size. Only the carton holding the socks was cut. Would not accept them. What a sorry pathetic, pretend to be sports store. All they care is the bottom line for them, profit. Well like my neighbor and four other friends, will never return to gander mtn. This store in San Antonio will belly up in no time!

jesterlady67 says: (4 years ago)
It is really sad that a company does not have any compassion or understanding.
My boyfriend just started working at Gander Mountain and his truck was stolen off their property and his cell was in the truck and they said they would work with him about the job.
They terminated him for not being able to get a hold of him and he called the hr person the next day and left a message and then today we get a termination letter from them.they also knew that his truck was stolen off their property. it happened 10/31/2013 and got termination letter on11/03/2013 and the letter was dated 11/01/2013.
very sad and pathetic company.he also gave gander mountain my number they did not call....

danie says: (5 years ago)
Phoned the Watetown Gander Mountain for stock on a new Jason Mitchell thermal x2 ice fishing shelter. Yes we have 3 new ones in stock, 5 hour turn around ride for me($70 in gas). Sure enough there it was loaded on a cart waiting for me, old looking box? I checked it and it was an old model at full retail, missing all the new updates. Manager admitted knowing it was last year's stock, without the new features and appeared to be upset that I didn't want it ($799.99). Wouldn't even help me get a new model.... Website said free shipping to store, manager said surcharge. Thumbs down Gander!

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